Returns & Refunds Policy - Peagreen Avenue

We want you to love what you've ordered — but if something's not quite right, here's how returns work.

14-Day Returns

You have 14 days from the date you receive your order to let us know you'd like to return it, and a further 14 days from that point to send the item(s) back to us. Once we receive your return in its original condition, we'll issue a full refund to your original payment method.

How to Start a Return

Email us at [your contact email] with your order number and which item(s) you'd like to return. We'll confirm the details and send you the return address.

Condition of Returned Items

To qualify for a full refund, items must be returned unused, unworn, and in their original packaging, with any tags or protective coverings still attached. This helps us keep every piece as sweet and sparkly as when it left us, ready to find its next home if needed.

Return Postage

Return postage is the customer's responsibility. We'd recommend using a tracked service, as we can't issue a refund for parcels that don't arrive back with us.

Sale & Clearance Items

Clearance items are sold as seen/final sample and are not eligible for return or refund, unless faulty.

Faulty or Damaged Items

If your item arrives faulty or damaged, please contact us within 14 days of delivery with a photo of the issue, and we'll sort out a replacement or full refund, including reasonable return postage costs, at no extra charge to you.

Refund Timing

Once we've received and checked your return, we'll process your refund within 14 days.

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This policy does not affect your statutory rights as a consumer under UK law.